All Episodes
Displaying 61 - 90 of 121 in total
61. Maxine Weber's Secret for Extraordinary Employee Experience at Contact Center- DSBQ Double Secret Bonus Question
Technically this is Maxine Weber's DOUBLE, DOUBLE Secret Bonus Question (DDSBQ). Maxine is a Former CX leader and Director of Marketing, Nutraceuticals at Ashland . Y...
60. Tracking 2022 & beyond Home & Kitchen Trends Impacting Consumers & Consumer Care wJane Freiman -Owner, Smart Kitchen Insights
My Curious Colleague, the PODCAST, is back for Season 4...! I'm kicking off Season 4 with my colleague, Jane Freiman, - Owner, Smart Kitchen Insights. She shares Home ...
59. Double Secret Bonus Question [Secrets Staying Calm during an "Event"] ftring. Beth Ziff, EVP of Customer Engagement, Premier Response
Our next Double Secret Bonus Question (DSBQ) episode on the My Curious Colleague Podcast this week features my colleague @Beth Ziff, EVP of Customer Engagement at Prem...
58. Customer Experience Strategy featuring Craig Antonucci, CXO at Autocar Trucks
Say hello to S3 Ep58 of the My Curious Colleague podcast with my guest, @Craig Antonucci, Chief Experience Officer (CXO) at AutoCar Trucks. After many years on the BPO...
57. Start-up | Insights platform for DTC Story telling featuring Andy Greenawalt, CEO & Co-founder at Storyhub.ai
This week my guest is my colleague @Andy Greenawalt, CEO and Co-Founder at the start-up Storyhub.ai. We share an interest in finding insights lurking in consumer data...
56. Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
I’ve got my colleague @Beth Ziff, EVP of Customer Engagement at Premiere Response on the My Curious Colleague Podcast this week. We’re talking CX Metrics in the Contac...
Ep 55 Maxine Weber [Career in Consumer Relations impact] VP Marketing & a former CX Leader
✨My colleague Maxine Weber, Director of Marketing, Nutraceuticals at Ashland is a fabulous addition to my series on “How a stint in Consumer Affairs impacted one’s car...
54. Double Secret Bonus Questions wTom Asher, Customer Care Leader & VP at Twist Bioscience
🏄🏼♂️ Have you met my DOUBLE SECRET BONUS QUESTION (DSBQ) 🔐episodes on the My Curious Colleague podcast…? Something new I’ve started where I get a chance to go a littl...
53. Tom Asher [Leadership & Career Thoughts] - VP, Global Support at Twist Bioscience
Long time colleague and Consumer Care/Support Leader - @Tom Asher - joins me as a delightful addition to my series on "How Direct Experience in Consumer Relations Can ...
52. How to be a Good Business Partner w/Neal Topf, CX BPO Leader
We've got another Double Secret Bonus Question for you... In this episode, I ask Neal Topf, President of Callzilla (BPO) the following: DOUBLE SECRET BONUS QUESTION: H...
51. BONUS EPISODE. Chris Drury talks his upcoming Speaking Gig
We've got a Double Secret Bonus Question Episode for you this week with my colleague, @Chris Drury of Blount Find Foods. I ask Chris to share the scoop on his upcoming...
50. My Season 3 Guests' Volunteer Org Shout-Outs
💛 In the spirit of giving back, I continue to ask my guests which organizations they'd want to give a Volunteer Shout-out to. What they all had in common are that they...
49. Recall Technology w/Christopher Drury - Blount Fine Foods
⚙SUNDAY SNEAK PEEK: This week we’ve got my colleague, Christopher Drury, Director of Customer Care at Blount Fine Foods BACK on the My Curious Colleague podcast. Our c...
48. (Redux) Krystle Dowling-Career Impact: Consumer Affairs Role to Sr. Consumer Insights Leader
💦SUNDAY SNEAK PEEK: On this steamy 85 degree Sunday in Cleveland, I thought I'd share a refreshing Redux of my episode with my colleague Krystle Dowling, who I was luc...
47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX
⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-auth...
46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company
⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Lead...
S3 Ep45. Dan Gingiss,The Experience Maker,Shares SOCAP Keynote Sneak Peek
This Tuesday, 4/19/22, my guest on the My Curious Colleague #podcast is author & keynote speaker Dan Gingiss - The Experience Maker. We chat about this little gem: Dan...
S3 Ep44 Tara Bischoff's move to Brand Management from long time Consumer Care Leader
⚾ SUNDAY SNEEK PEEK...! Hello My Curious Colleagues. This week on the My Curious Colleague podcast, my guest will be my colleague, Tara Pasquin Bischoff. You may know ...
S3 Ep43 A Book Opening: Customer Experience4 featuring co-author Neal Topf's Chapter
Welcome to S3 Ep43 of the My Curious Colleague podcast with “A Book Opening” to which my colleague, @Neal Topf – President, Callzilla is a Chapter co-contributor. The ...
S3 Ep42 Leadership Styles & More! w/Brian Schalk, Global Consumer Care Director at General Mills
My guest this week on the My Curious Colleague podcast is my colleague, Brian Schalk. We talk about his various Consumer Care roles in the CPG industry including his c...
S3 Ep41 Career Lessons Learned & Other Gems from Steve Sedlak, Retired Customer Service Leader
🏀 SUNDAY SNEAK PEEK… This week I’m chatting with my colleague – Steve Sedlak – about his experience over the years as a Customer Service Leader. He’s super chill but ...
S3 Ep40 Consumer Rights & More w/SOCAP Australia & SOCAP Int'l/USA Leaders (Society of Consumer Affairs Professionals)
My colleague, Fiona Brown CEO, at SOCAP Australia joins Leaders Marie Shubin and Jon Cox of SOCAP International USA on this week's podcast. SOCAP stands for the Societ...
S3 Ep39 (PART 2) Risk Mitigation with Data and More! w/Jeanne Jones - CX Operations Leader
PART 2 of my conversation with my colleague Jeanne Jones is ready to go... So, do take a listen to S3 Ep39 of the My Curious Colleague Podcast...! ⭐ Jeanne has pretty...
S3 Ep38 (Part 1) CX, EX & Relationships - Catching up w/Jeanne Jones, CX Operations Leader
I caught up with my colleague, Jeanne Jones, a CX Operations Leader across a myriad of Fortune 500 companies including ConAgra Brands, Ameritech & Sprint to name just ...
S3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago Consulting
Hello My Curious Colleagues…! This week my guest is my colleague, Helen Horsham-Bertels, Principal – Bago Consulting. I knew of Helen when she held Global leadership r...
S3 Ep36 (Mini-Episode)-Career Path & Consumer Affairs w/Jon Cox, Sr. Manager-Consumer Affairs|Marketing-Wellness Pet Company
My guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in ...
S3 Ep35 A Recall 101 of Sorts w/Jon Cox, Sr. Manager, Consumer Affairs | Marketing, the Wellness Pet Company
My guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recall…yes – you’ve heard right – a challeng...
S3 Ep34 Dashboard Analytics Update w/Lisa Diehl, Manager-Consumer Advocacy, Blue Diamond Growers
I’ve got guest @Lisa Diehl BACK on the My Curious Colleague Podcast to update us on her Dashboard Analytics Project she first shared with us on S1 Ep4. And she takes u...
S3 Ep33 Consumer Care career impact w/Krystle Dowling, Sr. Consultant-Consumer Insights
💜 My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle was a Sr....
S3 Ep32 Marie Shubin & what's in store for 2022 at SOCAP (Society of Consumer Affairs Professionals)
Welcome to Season 3 of the My Curious Colleague Podcast...! I'm honored for Marie Shubin, CEO of SOCAP (Society of Consumer Affairs Professionals) industry group to r...
