All Episodes
Displaying 61 - 90 of 110 in total
50. My Season 3 Guests' Volunteer Org Shout-Outs
đ In the spirit of giving back, I continue to ask my guests which organizations they'd want to give a Volunteer Shout-out to. What they all had in common are that they...
49. Recall Technology w/Christopher Drury - Blount Fine Foods
âSUNDAY SNEAK PEEK: This week weâve got my colleague, Christopher Drury, Director of Customer Care at Blount Fine Foods BACK on the My Curious Colleague podcast. Our c...
48. (Redux) Krystle Dowling-Career Impact: Consumer Affairs Role to Sr. Consumer Insights Leader
đŚSUNDAY SNEAK PEEK: On this steamy 85 degree Sunday in Cleveland, I thought I'd share a refreshing Redux of my episode with my colleague Krystle Dowling, who I was luc...
47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX
âłSUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal TopfâŚHeâs a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-auth...
46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company
âSUNDAY SNEAK PEEK: My guest this week is my colleague Jon CoxâŚand heâs Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Lead...
S3 Ep45. Dan Gingiss,The Experience Maker,Shares SOCAP Keynote Sneak Peek
This Tuesday, 4/19/22, my guest on the My Curious Colleague #podcast is author & keynote speaker Dan Gingiss - The Experience Maker. We chat about this little gem: Dan...
S3 Ep44 Tara Bischoff's move to Brand Management from long time Consumer Care Leader
âž SUNDAY SNEEK PEEK...! Hello My Curious Colleagues. This week on the My Curious Colleague podcast, my guest will be my colleague, Tara Pasquin Bischoff. You may know ...
S3 Ep43 A Book Opening: Customer Experience4 featuring co-author Neal Topf's Chapter
Welcome to S3 Ep43 of the My Curious Colleague podcast with âA Book Openingâ to which my colleague, @Neal Topf â President, Callzilla is a Chapter co-contributor. The ...
S3 Ep42 Leadership Styles & More! w/Brian Schalk, Global Consumer Care Director at General Mills
My guest this week on the My Curious Colleague podcast is my colleague, Brian Schalk. We talk about his various Consumer Care roles in the CPG industry including his c...
S3 Ep41 Career Lessons Learned & Other Gems from Steve Sedlak, Retired Customer Service Leader
đ  SUNDAY SNEAK PEEK⌠This week Iâm chatting with my colleague â Steve Sedlak â about his experience over the years as a Customer Service Leader. Heâs super chill but ...
S3 Ep40 Consumer Rights & More w/SOCAP Australia & SOCAP Int'l/USA Leaders (Society of Consumer Affairs Professionals)
My colleague, Fiona Brown CEO, at SOCAP Australia joins Leaders Marie Shubin and Jon Cox of SOCAP International USA on this week's podcast. SOCAP stands for the Societ...
S3 Ep39 (PART 2) Risk Mitigation with Data and More! w/Jeanne Jones - CX Operations Leader
 PART 2 of my conversation with my colleague Jeanne Jones is ready to go... So, do take a listen to S3 Ep39 of the My Curious Colleague Podcast...! â Jeanne has pretty...
S3 Ep38 (Part 1) CX, EX & Relationships - Catching up w/Jeanne Jones, CX Operations Leader
I caught up with my colleague, Jeanne Jones, a CX Operations Leader across a myriad of Fortune 500 companies including ConAgra Brands, Ameritech & Sprint to name just ...
S3 E37 How Insights in EX & GX (Employee & Guest Experience) informed her current work w/Helen Horsham-Bertels, Principal-Bago Consulting
Hello My Curious ColleaguesâŚ! This week my guest is my colleague, Helen Horsham-Bertels, Principal â Bago Consulting. I knew of Helen when she held Global leadership r...
S3 Ep36 (Mini-Episode)-Career Path & Consumer Affairs w/Jon Cox, Sr. Manager-Consumer Affairs|Marketing-Wellness Pet Company
My guest this week on the My Curious Colleague Podcast is my colleague, Jon Cox, Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. This is 2nd in ...
S3 Ep35 A Recall 101 of Sorts w/Jon Cox, Sr. Manager, Consumer Affairs | Marketing, the Wellness Pet Company
My guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recallâŚyes â youâve heard right â a challeng...
S3 Ep34 Dashboard Analytics Update w/Lisa Diehl, Manager-Consumer Advocacy, Blue Diamond Growers
Iâve got guest @Lisa Diehl BACK on the My Curious Colleague Podcast to update us on her Dashboard Analytics Project she first shared with us on S1 Ep4. And she takes u...
S3 Ep33 Consumer Care career impact w/Krystle Dowling, Sr. Consultant-Consumer Insights
đ My guest is my colleague, Krystle Dowling, Sr. Consultant-Consumer Insights. Krystle & I worked together in Consumer Affairs at Campbell Soup where Krystle was a Sr....
S3 Ep32 Marie Shubin & what's in store for 2022 at SOCAP (Society of Consumer Affairs Professionals)
Welcome to Season 3 of the My Curious Colleague Podcast...! Â I'm honored for Marie Shubin, CEO of SOCAP (Society of Consumer Affairs Professionals) industry group to r...
S2 E31 My Season Two Guests' Volunteer Org "Shout Outs"
As you may already know, I began asking my guests if they have a Volunteer organization theyâd like to give a âShout-Outâ⌠This week we look at Season Two Guestsâ thou...
S2 Ep30 My Guests' Volunteer "Shout Outs" from Season 1
I've been so grateful in 2021 - to Heath care providers on a public level AND to my health care providers on a personal level during my health journey. So I've been ho...
S2 Ep29 Bob Eggstein's CX approach as Owner, Keystone Harley-Davidson Dealership
Thought weâd end the year on the My Curious Colleague podcast a little differently⌠ My guest on the podcast this week is Bob Eggstein, Owner of Keystone Harley-Davids...
S2Ep28 Home & Kitchen Trends w/Jane Freiman, Founder, Smart Kitchen Insights Group, Inc.
I love the idea of keeping our colleagues on the cutting edge of trends. This weekâs guest on the My Curious Colleague podcast is @Jane Freiman and she is back to brin...
S2 Ep 27 Partnership with QA and Consumer Relations w/Karalyn Naiburg, former Quality Executive
My guest on the podcast is Karalyn Naiburg, former Quality Executive across a myriad of CPG organizations Whatâs cool about Karalynâs background is that her experienc...
S2 Ep 26 Writing Comms in Consumer Care Now/Future w/ Leslie O'Flahavan of E-Write LLC
Hello My Curious ColleaguesâŚ! This week my guest is my colleague, Leslie O'Flahavan, Owner of E-Write, LLC. Leslie O has this unique ability to take the topic written ...
S2 Ep25 "Traffic Light" Reporting w/Chris Drury, Director Customer Care@Blount Fine Foods
đ I am grateful for all your support in this community this year đŚ My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods.  Chris and I...
S2 Ep24 (Redux) Supporting Brand's Social Media Channels in Consumer Relations
Sure the Social Media Channel can be a little crowded as it relates for caring for consumers in this space, but Consumer Relations Teams and especially Specialists/Ana...
S2 Ep23 Partnering w/Marketing with Chris Graziano, Director of Marketing- Campbell Snacks
My colleague, Chris Graziano (Director of Marketing, Campbell Snacks) and I discuss and brainstorm ways that Consumer Relations Teams can collaborate and communicate w...
S2 Ep22 Advertising Reporting for Consumer Care Teams w/Denise Venneri (Solo Episode)
This trend is still true. More media dollars are moving to the Digital space from more traditional Television advertising spending. However, TV spots are not going awa...
S2 Ep21 Design Thinking for R&D Innovation w/Susan Mayer, Innovation Advisor Lead - RTI Advisors
Wanna get ready to think âout of the boxâ to support Innovation Teams in your R&D organizationsâŚ? Maybe a little refresher or primer on Design Thinking as part of the ...
