My Curious Colleague ~ CPG CX

My guest this week on the My Curious Colleague #Podcast is a colleague who started leading the Consumer Care Team during a recall…yes – you’ve heard right – a challenging time to start a new role AND… I said the “R” word. In fact we say the “R” word quite a bit in this episode. My guest is my colleague, @Jon Cox, Sr. Manager, Consumer Affairs - Marketing at the Wellness Pet Company. Jon is so open on this topic of Recalls and I’m grateful to get the conversation started on the My Curious Colleague #Podcast. And he takes us thru the details… THINK – A Recall 101 of sorts, Tips to keep your Team going and motivated during an event, steps in a recall process to consider w/internal folks and potentially outside vendors. creative ways to expand your staff support, report methodologies to review - to name just a few. Jon has been a leader in the Consumer Care space for the past 10+ years And… has recently served as Chair-Elect of SOCAP (the Society of Consumer Affairs Professionals) & currently serves as SOCAP’s Chairperson. So… thank you Jon for joining me on S3 Ep35 on the My Curious Colleague podcast. #MyCuriousColleague #Consumercareleadership #recallevents #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message