All Episodes
Displaying episodes 1 - 30 of 110 in total
110 Curious about...Guidance for Effective Packaging Artwork Review in the Consumer Relations Role
In Episode 110 of the My Curious Colleague Podcast...Denise Venneri (host/creator of the pod) discusses the importance of effectively reviewing packaging artwork in th...
109 Curious about...Product Development Concepts for the Contact Center w/Tamanna Remesh, Food Scientist & Industry Leader
š¬In this conversation Ep #109 of the My Curious Colleague CPGCX podcast, Denise VennerišMy Curious Colleague and Tamanna Ramesh, MS, MBA discuss working effectively an...
108 Curious about...Who you are thru Personality Assessments & Coaching w/Andrea McLean | Founder, ACM Coaching Group
šMy new podcast episode #108 of the My Curious Colleague š #CPGCX Ā podcast is now available! Listen in as Andrea C. McLean, MA, BCC, CPEC , Founder at ACM Coaching Gro...
#107 Curious about...Getting "Green" at Work, Home & the Contact Center w/Nicole Nutile, Manager-Customer Success & Customer Experience
In this episode, #107, Denise and Nicole Nutile of Wiley discuss how to incorporate sustainability or "going green" into daily life and the workplace, emphasizing the ...
#106 Curious aboutā¦ Creating FAQs that Boost your Agentās Confidence & Your Consumersā Experience
Hello My Curious Colleagues! This Tuesday 6/11/24, on Episode #106 of the My Curious Colleague Podcast, Iām Curious aboutā¦Creating FAQs that Boost your Agentās Confide...
105. Curious aboutā¦āSupporting the Food Service side of the Business in the Contact Centerā w/Vicky Cherne | Manager of Consumer Affairs and Customer Concerns at Land O'Lakes
In this weekās episode, I'm Curious aboutā¦āSupporting the Food Service side of the business in the Contact Center .ā My guest, @Victoria Cherne, is a true Pioneer in t...
104. Curious About...On-Shoring to Blended Shoring & Everything in Between: Contact Center Operations Set-up Options w/Michael Ferrari|Chief Client Officer-Avantive Solutions
This week on Ep #104 I'm Curious About...On-Shoring to Blended Shoring & Everything in Between: Contact Center Operations Set-up Options w/Michael Ferrari, Chief Clien...
103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.
š¦ My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods.Ā Chris has quickly made his mark & his contributions to the Consumer Care Indu...
102. Curious about...The Benefits & Challenges of Gaining a Line of Sight to your Brand's Marketing Plans for Contact Centers
šļøThis week Iām Curious about...Benefits & Challenges of Gaining a Line of Sight to your Brand's Marketing Plans for Contact Centers. Episode #102 of the @my curious c...
101. Digital Coupons in the CPG Contact Center w/George Patilis, Managing Director | TPG Rewards
In this episode (#101), I'm diving into the world of digital coupons in the CPG contact center. I had the pleasure of speaking with George Patilis, Managing Director a...
100. Curious About...Analyzing Reformulated Products in the CPG Contact Center
This week Iām Curious aboutā¦ how contact centers track consumer response to reformulated products. Check out this week's episode, where we dive into the nuances of tra...
99. Curious about...Coupon Reimbursement in the CPG Contact Center
This week on Episode 99 I'm curious about... Coupon Reimbursement in the CPG Contact Center...Ā Ā Ā Ā šø Coupon Reimbursement Process Explained!: Dive into the world of ...
98. Curious about...Creating Authentic Connections w/Founder, Alison Cayne - Haven's Kitchen
Hey there, My Curious Colleagues! š This week's podcast episode (#98) on Tuesday 3/26/24 is one you won't want to miss! š§ Join me as I chat with the amazing @Alison Ca...
97. (Redux) Dan Gingiss' Book Opening:Creating Remarkable Experiences Customers Can't Wait to Share"
I thought I'd re-share my Book Opening of Dan Gingiss' latest book: Experience Maker: Creating Remarkable Experiences your Customers Can't Wait to Share"... PS: Exclus...
96. Curious about Home, Kitchen & Food Trends w/Jane Freiman-Founder, Smart Kitchens Group
š½ļø This week I'm CUROUS about... Home, Kitchen & Food Trends. My resident Cooking, Kitchen & Food Trends Adviser here on the @my curious colleague podcast is back..! J...
95. Curious about Enhancing CX with Chatbots & Virtual Assistants w/Joe Mazur, Director Consumer Care-Michelin North America
This week on the @My Curious Colleague podcast (Ep 95), Iām CURIOUS aboutā¦ chatbots/virtual assistantsā¦! To help me with this is my guest and colleague @Joe Mazur, Dir...
94. Curious about CX/Customer Service for Retailer Delivery/Pick-up Service w/Brendan Schema, Finance intern at Kroger Delivery
š½ This week on the @My Curious Colleague podcastā¦Iām CURIOUS aboutā¦ Customer Service/CX in a Retailerās Delivery/PIck-up channel.Ā To help me... is my guest and collea...
93. Curious about Time Tested Ways to Achieve Operational Excellence in Consumer Care w/Cathy-Guidi Scherm, Campbell Soup Company
š§This week Iām CURIOUS aboutā¦ ways to approach Operational Excellence in the Consumer Affairs space. To help me... is my guest and colleague, Catherine Guidi-Scherm, O...
92. Curious about Benchmarking Best Practices | System, Operations & Social Media Leadership w/General Mills' w/Rakeb Araya, Global System Project & Operations Team Manager
šHello my curious colleagues! This week Iām curious aboutā¦Benchmarking Social Media Engagement, Systems & Operation Teamās Leadership. To help me, learnā¦we've got my c...
91. Curious about "How to Deepen Consumer Feedback Insights from Ratings & Review to Optimize Product & Experience
āāāāāThis week on the My Curious Colleague š #CPGCX #podcast Iām curious aboutā¦ "How to deepen consumer feedback #insightsĀ in the Ratings & Review channel to optimize...
90. Curious about Brand Naming w/Alexandra Watkins, Chief Boss Lady at Eat my Words - brand naming experts
šThis week on the My Curious Colleague š #CPGCXĀ podcast, my guest is my colleague, Alexandra Watkins ā a brand naming expertā¦! She is the outspoken founder of Eat My ...
89. Curious about UpCycled Ingredients to CPG CX orgs w/Susan Mayer, former Product Dev Expert
You know about Recycling, rightā¦? but how about āUP-Cycled Ingredientsāā¦? Listen in to a quick primer and tangible tips from my returning colleague, Susan Mayer, regar...
88 Compilation of Volunteer & Non-Profit Organization "Shout-Outs" from my Season 4 Podcast Guests
š¢Do listen to Ep 88 to check this out...One of my favorite parts of having the My Curious Colleague š #CPGCX #CPGCX Podcast is the opportunity to glean answers from ma...
87. [REPLAY] Double Secret Bonus Question [Secrets Staying Calm during an "Event"/RECALL] w/Beth Ziff, EVP of Customer Engagement, Premier Response
š«§And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Respon...
86. [REPLAY] Mock RECALLS w/Jon Cox & Richard Wakeanda of Wellness Pet - Consumer Affairs & R&D
Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blo...
85. [REPLAY] Recall Technology w/Christopher Drury - Blount Fine Foods
āļøHere's a great REPLAY (Ep 85) of my colleague, Christopher Drury's episode on RECALL Technology. AND...this month, I continue to celebrate my colleagues' service to ...
84. Practical Leadership Tips from Carla Baynard, Long time CX Client Service Leader and Director, Client Services at Knipper Health
Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer...
83. [REPLAY] A "Recall 101 of Sorts" w/Jon Cox, Sr. Manager, Consumer Care at WellNess Pet
Hello My Curious Colleaguesā-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP ...
82. Digging into Speech Analytics & How to Leverage it for Impact w/Stephanie Fritz, VP of Business Development at Callzilla - the Quality First Contact Center
šThis week on the My Curious Colleague š #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact C...
81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert
š©š»āš¬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach ā a Food Scientist, Quality Co-Manufactur...