103. Curious about... "Stop light" Reporting in the Contact Center w/Chris Drury, Director of Customer Care at Blount Fine Foods.
🚦 My guest is my colleague, Chris Drury, Director of Customer Care at Blount Fine Foods. Chris has quickly made his mark & his contributions to the Consumer Care Industry and currently serves as President of the SOCAP Board of Directors…
We both share an interest in – to quote Chris – “leveraging data to build continuous improvement in product design” and we’ll be digging in (you know I love the details…!) how this comes to life via a “Traffic Light Report” Chris developed.
Come back here on Tuesday 5/14/24 to take a listen to the FULL episode:
Apple Podcast: https://podcasts.apple.com/us/podcast/my-curious-colleague/id1565590157
#consumerrelations #cpgcx #caringdeeplyforyourconsumers #consumercarereporting #socap
