My Curious Colleague ~ CPG CX

My Curious Colleague ~ CPG CX

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46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company

/ 27:15/S3:E46
⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Leader). And we’re talking “Mock Recalls”. So interesting to get the QA perspective AND the Consumer Affairs POV. These 2 colleagues allow me to get into the details – which you know I love. 🤔THINK – ✔Reasons to conduct a Mock Recall (they’re not universally mandatory) ✔Best Practices galore re: Steps to INITIATE & EXECUTE a Mock Recall ✔Checklist of sorts on what gets done & what doesn’t in a Mock Recall (vs. an actual Event). You may remember Jon from S3 Ep35 on the My Curious Colleague #podcast when he bravely spoke to me about the “R” word – yes, Recalls.  Jon is Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. Link to this great primer here: (https://podcasts.apple.com/us/podcast/s3-ep35-a-recall-101-of-sorts-w-jon-cox-sr/id1565590157?i=10005504309 Jon currently serves as @SOCAP International Chairperson. He’ll be at the SOCAP Symposium in 🌴 Phoenix, AZ - May 1st thru 3rd, 2022 – do say hello. 💜 So… thank you Jon and Richard for joining me on S3 Ep46  #MyCuriousColleague #customerrelations #mockrecalls #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message

⭐SUNDAY SNEAK PEEK: My guest this week is my colleague Jon Cox…and he’s Back! but this time he brought a friend - - his colleague Richard Wakeanda (Food Safety/QA Leader). And we’re talking “Mock Recalls”.

So interesting to get the QA perspective AND the Consumer Affairs POV. These 2 colleagues allow me to get into the details – which you know I love.

🤔THINK –

✔Reasons to conduct a Mock Recall (they’re not universally mandatory)

✔Best Practices galore re: Steps to INITIATE & EXECUTE a Mock Recall

✔Checklist of sorts on what gets done & what doesn’t in a Mock Recall (vs. an actual Event).

You may remember Jon from S3 Ep35 on the My Curious Colleague #podcast when he bravely spoke to me about the “R” word – yes, Recalls.  Jon is Sr. Manager, Consumer Affairs | Marketing at the Wellness Pet Company. Link to this great primer here: (https://podcasts.apple.com/us/podcast/s3-ep35-a-recall-101-of-sorts-w-jon-cox-sr/id1565590157?i=10005504309

Jon currently serves as @SOCAP International Chairperson. He’ll be at the SOCAP Symposium in 🌴 Phoenix, AZ - May 1st thru 3rd, 2022 – do say hello.

💜 So… thank you Jon and Richard for joining me on S3 Ep46 


#MyCuriousColleague #customerrelations #mockrecalls #customerexperiencemanagement #CPGCX #caringdeeplyforyourconsumersandtheirpets #SOCAPinternational

--- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
46. Mock Recalls with Jon Cox and Richard Wakeanda, both from the Wellness Pet Company

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