47. Neal Topf, President Callzilla BPO on Book Chapter's intent and his hope for you & CX
⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-author…! On Tuesday I'll be posting S3 Ep47 of the My Curious Colleague podcast with Neal – President, Callzilla.
📚Neal is a Chapter contributor to the book titled “Customer Experience4”. His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us.”
We chat about how he got “tapped” to contribute, his experience sitting down & actually writing for the book (sounds tough!) and explains his intent with some of the nuggets you can expect from his Chapter...
🤔THINK: Why he feels empathy might be… “cute” (I was a bit shocked by that one… but hear him out), what the 2020 Rage Study can teach us, and his thoughts for the reader about the future of CX.
So, come back here on Tuesday 5/10/22 to listen in on S3 Ep47 wherever you get your #podcasts.
#MyCuriousColleague #CustomerExperience4 #CX4 #customerservice #CPGCX Shout-outs to: John Goodman Paul Catherall #remarkableretailpodcast Andrew Priestley@naaem
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Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
⛳SUNDAY SNEAK PEEK...! This week I talk with my colleague, Neal Topf…He’s a BPO owner, self-titled Iconoclast & Existentialist, and now! a first time published co-author…! On Tuesday I'll be posting S3 Ep47 of the My Curious Colleague podcast with Neal – President, Callzilla.
📚Neal is a Chapter contributor to the book titled “Customer Experience4”. His chapter is called “Fireside Chats – What Customer Experience Podcasting Can Teach Us.”
We chat about how he got “tapped” to contribute, his experience sitting down & actually writing for the book (sounds tough!) and explains his intent with some of the nuggets you can expect from his Chapter...
🤔THINK: Why he feels empathy might be… “cute” (I was a bit shocked by that one… but hear him out), what the 2020 Rage Study can teach us, and his thoughts for the reader about the future of CX.
So, come back here on Tuesday 5/10/22 to listen in on S3 Ep47 wherever you get your #podcasts.
#MyCuriousColleague #CustomerExperience4 #CX4 #customerservice #CPGCX Shout-outs to: John Goodman Paul Catherall #remarkableretailpodcast Andrew Priestley@naaem --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message
