My Curious Colleague ~ CPG CX

Hello My Curious Colleagues…! This week my guest is my colleague, Helen Horsham-Bertels, Principal – Bago Consulting. I knew of Helen when she held Global leadership roles at Starwood Hotels & Resorts in Customer Care, Guest Experience and Guest Communications. So… did you know that she now is a consultant and conducts trainings with clients, including DEI topics and Unconscious Bias…? Our conversation included – What moved Helen to expand her focus on the Guest Experience to include the Employee/Staff Experience, as well as outcomes a Team can expect delving into and implementing her & her partner Muriel’s work. 💜 So… thank you Helen for joining me on S3 Ep 37 on the My Curious Colleague podcast... #MyCuriousColleague #DEItraining #CPGCX #caringdeeplyforyourconsumers #Inclusion --- Send in a voice message: https://podcasters.spotify.com/pod/show/denise-venneri/message