All Episodes
Displaying 31 - 60 of 121 in total
91. Curious about "How to Deepen Consumer Feedback Insights from Ratings & Review to Optimize Product & Experience
⭐⭐⭐⭐⭐This week on the My Curious Colleague 🔍 #CPGCX #podcast I’m curious about… "How to deepen consumer feedback #insights in the Ratings & Review channel to optimize...
90. Curious about Brand Naming w/Alexandra Watkins, Chief Boss Lady at Eat my Words - brand naming experts
🎈This week on the My Curious Colleague 🔍 #CPGCX podcast, my guest is my colleague, Alexandra Watkins – a brand naming expert…! She is the outspoken founder of Eat My ...
89. Curious about UpCycled Ingredients to CPG CX orgs w/Susan Mayer, former Product Dev Expert
You know about Recycling, right…? but how about “UP-Cycled Ingredients”…? Listen in to a quick primer and tangible tips from my returning colleague, Susan Mayer, regar...
88 Compilation of Volunteer & Non-Profit Organization "Shout-Outs" from my Season 4 Podcast Guests
📢Do listen to Ep 88 to check this out...One of my favorite parts of having the My Curious Colleague 🔍 #CPGCX #CPGCX Podcast is the opportunity to glean answers from ma...
87. [REPLAY] Double Secret Bonus Question [Secrets Staying Calm during an "Event"/RECALL] w/Beth Ziff, EVP of Customer Engagement, Premier Response
🫧And rounding out this month of [REPLAYS] of episodes on the topic of RECALLs (aka "EVENTS")... is my colleague, Beth Ziff, EVP of Customer Engagement, @Premier Respon...
86. [REPLAY] Mock RECALLS w/Jon Cox & Richard Wakeanda of Wellness Pet - Consumer Affairs & R&D
Here's another great REPLAY (Ep 86) related to the topic of RECALLs. In this episode, my colleagues, Jon Cox (Sr. Mgr Consumer Affairs) & Richard Wakeanda (R&D) at Blo...
85. [REPLAY] Recall Technology w/Christopher Drury - Blount Fine Foods
⚙️Here's a great REPLAY (Ep 85) of my colleague, Christopher Drury's episode on RECALL Technology. AND...this month, I continue to celebrate my colleagues' service to ...
84. Practical Leadership Tips from Carla Baynard, Long time CX Client Service Leader and Director, Client Services at Knipper Health
Hello My Curious Colleagues. This week on the @My Curious Colleague Podcast (Ep#84) is my colleague @Carla Baynard. Carla has over 25 years creating strategic customer...
83. [REPLAY] A "Recall 101 of Sorts" w/Jon Cox, Sr. Manager, Consumer Care at WellNess Pet
Hello My Curious Colleagues—-It's SOCAP Sweeps Weeks...! Last week my guest was SOCAP member Stephanie Fritz of Callzilla (Ep82). And this week --As a thanks to SOCAP ...
82. Digging into Speech Analytics & How to Leverage it for Impact w/Stephanie Fritz, VP of Business Development at Callzilla - the Quality First Contact Center
🆒This week on the My Curious Colleague 🔍 #CPGCX Podcast Ep82... is my colleague Stephanie Fritz, VP of Business Development at Callzilla - The Quality-First Contact C...
81. CPG CX Collaboration Series with Quality-Contract Manufacturing & Product Development X Functions w/Sheila Jones, Food Scientist, QA & Leadership Expert
👩🏻🔬This week on the My Curious Colleague Podcast, my guest is my colleague Sheila Jones, PMP - Business Consultant and Coach – a Food Scientist, Quality Co-Manufactur...
80. [REPLAY] Today's Contact Center Metrics POV featuring Beth Ziff, EVP of Customer Engagement at Premier Response
I wanted to share with you all a [REPLAY] episode this week. This episode with Beth Ziff, EVP at Premier Response topped the list of the My Curious Colleague Podcasts ...
79. Agent Training & Coaching Tips across a 30 year Career w/Ronna Caras, Training Manager - The Center for Guaradianship Excellence
Welcome my colleague @Ronna Caras to the My Curious Colleague 🔍 #CPGCX Podcast…! In S4 E79, I talk with Ronna, former owner of Caras Training for over 30 years...! She...
78. A Founder's CX Tactics re: SEO strategy, QR codes, Surprise & Delight and Community Considerations w/Parker Olson, Founder - Forij -Functional Foods
🍄Hello My Curious Colleagues.,,! This week my Guest on the My Curious Colleague 🔍 #CPGCX #podcast (S4 Ep78) is my colleague Parker Olson 🍄Founder of FORIJ – a health f...
77. Leadership Thoughts & "Pet Parent" Channel Talk w/Lisa Diehl, Director at Freshpet
🐶Hello My Curious Colleagues. This week my Guest is my colleague Lisa Diehl, Director, Consumer Care at Freshpet. A big Welcome Back to Lisa…as she chats w/me for ...
76. Consumer Rights & Privacy Legislation's Impact to your Org w/Michele Shuster, ESQ.
⚖Hello My Curious Colleagues..! This week on the @My Curious Colleague podcast my guest is my colleague Michele Shuster, Esq., Partner, MacMurray and Shuster LLP. Sinc...
75. CX Communications & Writing Skills in the Contact Center w/Leslie O'Flahavan
Hello My Curious Colleagues…! This week on the 75th episode of the @my curious colleague podcast my guest is my colleague, Leslie O'Flahavan, Owner of @E-Write, LLC. L...
74. "Cleaning" Your Data w/Susan Walsh, "The Classification Guru"
This week on S4 E74, my guest is my colleague - the self-proclaimed "Classification Guru" - Susan Walsh. She's from "across the pond" and is uber cheeky on LinkedIn wh...
73.DSBQ Double Secret Bonus Question CX/ Life Lessons learned from Craig Antonucci's Cancer Journey
This week my guest is my Colleague, Craig Antonucci who is back on the podcast for his DSBQ (Double Secret Bonus Question). --- Send in a voice message: https://po...
72. Social Media Consumer Care/Customer Service w/Adrienne Valpy - SM Care "Pioneer"
Welcome my colleague Adrienne C. Valpyto the My Curious Colleague 🔍 #CPGCX Podcast…!In S4 E72, I talk with Adrienne Valpy, a former Social Media Consumer Care in the C...
71. Employee Experience/EX, Super Powers & More with Anna Marie La Venia, GM of Consumer Care/CX at The Emerson Group
This week on S4 E71 of the My Curious Colleague podcast my guest is my colleague, Anna Marie LaVenia, General Manager of Consumer Care - the Emerson Group. Anna Marie ...
70. Emerging Brands' Consumer Care with Jessi Freitag, Startup CPG podcast host and Operations & Productivity Consultant
This week on S4 E70 of the My Curious Colleague podcast my guest is my colleague, Jessi Freitag, @Startup CPG Podcast Host & Operations Consultant. Jessi has pieced to...
69. Talking Market Research (Qualitative) & the Role of Contact Center Feedback in Today's World
We’re talkin’ Philly suburbs (my hometown), along with Food Marketing/CPGCX (some of my favorites) in this week’s episode with Jim Partner. My guest is my colleague @J...
68. DSBQ w/Andy Begnoche of HOLDCOM | Considerations for a Project Plan when Re-Branding (or Launch) an IVR/Interactive Voice Response
My colleague this week is @Andy Begnoche, Director of Operations at @HOLDCOM ---a Production Studio w/Voice Talent Capabilities. Andy is back for his DSBQ (Double Sec...
67. What Consumer Care/CX looks like at Family Owned Cleveland Kitchen w/Angelo Fields, VP of Marketing
My colleague, @Angelo Fields, VP of Marketing - @Cleveland Kitchen has gone from delicious Philly Cheesesteaks to fantastic fermented foods full of probiotics such as ...
66. My First Step Advice when Assessing Consumer Complaints
Gather your folks -- Marketing, Product Development and QA Team to UNDERSTAND first when assessing Consumer Complaints. --- Send in a voice message: https://podca...
65. DSBQ Double Secret Bonus Question w/Founder of Forij - Parker Olson - Advice for first timers attending Expo East
The DSBQ episode is Back…and my colleague, Parker Olson 🍄 , Founder, Forij is curious what I’ve got for him. DSBQ stands for Double Secret Bonus Question and it’s my q...
64. Startup Brands & Consumer Care w/Parker Olson, Founder - Forij Functional Foods
If I had to summarize my colleague, Parker Olson 's 🍄 guidance for Consumer Care for Emerging Brands… it would be “Always be Listening…” (ABL). My guest on the My Curi...
63. IVRs & The Future- Today, Yesterday & Tomorrow (Interactive Voice Response) w/Andy Begnoche, VP Operations, Holdcom
On Tuesday, 10/11/22 - you're in for a great episode on the My Curious Colleague podcast whereby my colleague, Andrew Begnoché of Holdcomshares why he thinks IVRs (Int...
62. SOLO Episode - Season 4 Podcast & Family updates from Me...!
Hello My Curious Colleagues…! Jumping in with a brief solo podcast episode this week (S4 E62). I share what you can expect in Season 4 of the My Curious Colleague • C...
