Recommended Episode
95. Curious about Enhancing CX with Chatbots & Virtual Assistants w/Joe Mazur, Director Consumer Care-Michelin North America
This week on the @My Curious Colleague podcast (Ep 95), I’m CURIOUS about… chatbots/virtual assistants…! To help me with this is my guest and colleague @Joe Mazur, Dir...
Latest Episodes
120 Curious About...Implementing an Interactive Website "Bot" Contact Us w/John Calhoun | Consumer Services Mgr | McKee Foods Corp.
In the latest podcast episode (#120), we explore how replacing static web forms with an interactive bot Contact Us form can transform consumer engagement and streamlin...
119 Curious About...Knowledge Operations Using "Find & Follow" Method in the Contact Center w/Greg DeVore, co-founder | ScreenSteps
This week, I continue my deep dive into “knowledge in the contact center”—but this time, we're exploring a crucial aspect: Knowledge Operations. Joining me for the 2n...
118 Curious about...Retirement Questions to Ask Yourself w/Judy Freedman, Lifestyle Blogger & Frmr. The Campbell Company Colleague
🏓This week I'm Curious About... Retirement — it’s a word that often comes with mixed emotions. For many, it’s long-awaited freedom. For others, it’s an uncertain trans...
117 Curious About...Retention & CX in the DTC Space w/Eli Weiss | Retention & CX Thought Leader |VP Retention Advocacy-Yotpo
This week I’m Curious About… Retention & CX in the DTC CX Space. In this new episode (#117) of the @my curious colleague podcast I chat with @Eli Weiss- a Retention &...
116 Curious about...Knowledge Management Systems in the Contact Center & its Emerging Role Today w/Vicki Brackett, Chief Knowledge Officer|Knowledgely
🔍 This week, I’m looking into the world of knowledge management systems in the contact center and its emerging role today. My guest on Episode #116 of the @my curious ...